my first purchase went smoothly and the support was amazing, I made a second purchase and then the team just went quiet to all my requests both on whatsap and email.
It is annoying where the project comes to a stop just because none is replying to a request.
Dear Olka,
Thank you for your feedback, and we sincerely apologize for the communication delay you experienced. This is not the standard we aim to maintain.
Kindly share your email address so our team can follow up with you immediately and resolve your request.
Absolutely terrible experience. I purchased a house plan and received nothing but silence afterwards. Days went by with no delivery, no communication, and no accountability. I had to keep chasing them just to get a response—and still no plan.
Honestly, the 1-star reviews were spot on. I ignored them thinking it wouldn’t happen to me, but here I am dealing with the exact same mess. Feels like a complete waste of money and time.
Hi Donald,
Sorry for the frustration. Your plan was actually sent to your email immediately after purchase—please check your spam/junk folder as well.
Our response time was affected by the International Workers’ Day holiday and weekend closure, though I’ve now checked and replied to your inquiry. If you still can’t find the files, we’ll resend them right away.